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If your moving address or delivery address changes after the booking you made with us, you must let us know. If your inventory changes after the booking confirmation, please let us know as soon as possible and do likewise with any other information which could be helpful to us.

1. The Quote

Unless otherwise stated, the quote is based on an hourly rate and does not include materials, storage, customs duties, parking fees, parking penalties, congestion charges, ULEZ fees, inspections, or any other fees whatsoever. We may either increase or decrease the price if any of the following have not been taken into account when preparing our quotation and confirmed by us verbally, by text message, or via email:

You do not accept the quote, in writing, within 28 days of a date in place for the removal, confirmed by us in writing.
The removal is not carried out or completed within one month due to your delay.
Our costs change because of changes in taxation or other costs beyond our control.
We have to collect or deliver goods to floors higher than those agreed, in writing, at the time of booking. When you asked you for your full address, we expect you to describe to us flat number, floor level, if there is lift or no lift.
Additional services, including moving or storing extra goods, are supplied by us (these conditions will also apply to these services).
Inadequate access preventing free movement of the goods without mechanical equipment or structural alteration, or the approach, road, or drive prevents our vehicles from loading and/or unloading within 20 meters of the doorway, meaning that we have to do extra work. (Not applicable for Removals on hourly rate).
No Lift, Breakdown of lifts or escalators which were working at the time of quote, meaning extra work. (£15 per hour will be added per floor despite if is an hourly rate if is fixed price we will revise the quote (we reserve the right to re-quote for the task in case that the work had been quoted as fixed price/rate. In case of no new rate/price agreement, because you have not advised us about moving from a flat/building without a working lift, we will cancel your booking and the initial charge agreed with us must be paid in full by you to us immediately).
Any parking charges or parking fines that we have to pay in order to carry out services on your behalf (see condition 17).
Events outside our reasonable control cause delays.
Dismantling or assembling any flat-pack furniture or fittings. (Not applied for Removals on hourly rate Quote).
We agree in writing to increase our limit of liability as set out in clause 10. In all the above circumstances the price will be adjusted accordingly.

2. Work Excluded from the Quote

Unless agreed by us in writing, we will not:

a) Disconnect or reconnect appliances, fixtures, fittings, or electrical equipment.

b) Take up or lay fitted floor coverings.

c) Move storage heaters (unless previously dismantled).

d) Move items from or to a loft (unless well-illuminated with safe access and clean).

e) Move or store any items excluded under clause 5.

3. Our Responsibility

It will be our responsibility to deliver your goods to you undamaged. This means that we will deliver the goods to you in the condition they were in at the time of packing or made ready for transportation.

4. Your Responsibility

It will be your own responsibility (and, where relevant, expense) to:

a) Declare to us valuations of all goods being removed via email or text message before we start the work. The value to be used is the current value (not a new-for-old value), this is for insurance purposes. Our insurance only covers your goods if you declare their value via email or text prior to the removal.

b) Insure the goods submitted for removal against all insurable risks where you do not wish to accept ‘Inclusive Cover’.

c) Obtain all paperwork (licenses, permits, etc.) necessary for the removal to be completed.

d) Be yourself present or represented throughout the whole removal.

e) Take all reasonable steps to ensure that nothing is left behind or taken away in error.

f) Arrange protection for goods left in unattended premises or where other people not bound by these terms and conditions will be present.

g) Prepare and stabilize all electric equipment prior to its removal.

h) Empty, defrost completely, and clean refrigerators and freezers. We are not responsible for the contents.

i) Provide us with a correspondence address. Other than by reason of our own negligence, we will not be held liable for costs that may arise from any of the above.

5. Non-submission of Certain Goods for Removal

The following items are excluded from this contract:

a) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind.

b) Items that have the potential to damage, explode or be dangerous including gas bottles, aerosols, paints, firearms, and ammunition.

c) Prohibited or stolen goods.

d) Drugs.

e) Goods that may be likely to encourage vermin, pests, or cause infestation.

f) Food or drink which is refrigerated or frozen.

g) Any pets or animals (including reptiles, fish, and birds) whether in a cage, tank, or animal carrier.

h) Goods that require government permission or license for export or import.

Any of the above-listed goods will not be removed by us except with our prior written agreement. If these goods are removed we will not accept liability for loss or damage, unless we are negligent or in breach of contract, due to the special nature of the goods concerned. If such goods are removed without our knowledge and prior written consent, we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us. Furthermore, we would have the right to dispose of goods which are listed under paragraphs 5(b), 5(c), 5(d), 5(e), and 5(f) without notice.

6. Ownership

You declare, upon acceptance of this contract, that:

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Terms & Condition

Terms & Conditions

1. The Quote

2. Work Excluded from the Quote

3. Our Responsibility

4. Your Responsibility

5. Non-submission of Certain Goods for Removal

6. Ownership

1. The Quote

2. Our Responsibility

2. Your Responsibility

1. The Quote

2. Our Responsibility

2. Your Responsibility